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Q: Are you a factory or trading company? Can I visit your company?

A: We are a professional pallet manufacturer with over 15 years experience. All our clients, from home or abroad, are warmly welcome to visit us.

Q: How can I know which pallet suits my use?

A: All you need is to give the below details and our sales team will propose suitable models,

a) pallet size Length *Width *height.

b) Pallet usage stackable pallet, rackable pallet, flooring use pallet, export use pallet.

c) pallet load capacity dynamic load, static load, racking load accordingly.

Q: Can you make our color or logo pallet? How many pallets do we order?

A: Yes, screen printing is available free of charge. Other printing methods are negotiable.

We don't have MOQ, no matter how much you need, you can provide it.

Q: How long does your delivery time? What's your MOQ?

A: In general,15-20days once received advance payment. If you place a formal order, we will give you a production plan to guarantee on-time delivery.

Q: Whats' your payment terms?

A: In general, TT is commonly ways. Surely, we also accept L/C, Paypal, West Union, or others according to the specific situations.

Q: How do I pay for my Trade Assurance order via Credit Card?

A: You could follow the guidelines below to make a payment.

Q: Is there any quality assurance?

A: Warranty 3 years. One replaces one within 1 year, two replace one within 2 years, three replace one within 3 years. And support the SGS test.

Q: How can I get a sample to check your quality?

A: Samples can be sent by DHL/TNT/FEDEX, by air, or add to your sea containers.